Terms and Conditions – eoriregister.co.uk

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• Cooling-off period: the period during which the consumer may exercise their right to cancel the contract.
• Consumer: a natural person who is acting for purposes outside their trade, business, craft, or profession and who enters into a distance contract with the trader.
• Day: a calendar day.
• Ongoing contract: a distance contract relating to a series of products and/or services, the supply and/or consumption of which is spread over time.
• Durable medium: any device that enables the consumer or the trader to store information addressed personally to them in a way that allows for future reference for a period adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored.
• Right to cancel: the consumer’s statutory right to cancel a distance contract within the cooling-off period.
• Standard cancellation form: the form provided by the trader that the consumer may use if they wish to exercise their right to cancel.
• Trader: a natural or legal person who offers products and/or services remotely to consumers.
• Distance contract: a contract concluded between the trader and the consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, and with the exclusive use of one or more means of distance communication.
• Means of distance communication: any means which, without the simultaneous physical presence of the trader and the consumer, may be used for the conclusion of a contract.
• Terms and Conditions: these Terms and Conditions of the trader.

Article 2 – Trader Information

Company name: Mijn Afspraken B.V. Address: Otto Reuchlinweg 1142,, 3072 MD Rotterdam, Netherlands Company registration number: KvK 80743846 VAT number: NL861783268B01 Website: www.eoriregister.co.uk Email: info@eoriregister.co.uk

Article 3 – Applicability

These Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.

Before a distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how these Terms and Conditions can be viewed electronically and that they will be sent free of charge at the consumer’s request. If the distance contract is concluded electronically, the text of these Terms and Conditions may be provided electronically in a way that allows the consumer to store them on a durable medium.

Where product- or service-specific conditions apply in addition to these Terms and Conditions, the consumer may always rely on the provision that is most favourable to them in the event of any inconsistency.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be replaced by a provision that most closely reflects the original intent.

Article 4 – The Offer

If an offer is subject to a limited period of validity or conditions, this will be expressly stated.

All offers are non-binding and the trader reserves the right to modify or withdraw them.

The offer includes a complete and accurate description of the products and/or services provided so that the consumer can make an informed decision. If images are used, they will be a true representation of the products and/or services. Obvious errors or mistakes in the offer do not bind the trader.

• The offer will clearly set out the consumer’s rights and obligations upon acceptance, including:
• The price (excluding UK VAT where applicable)
• Any applicable delivery or postal charges
• The method of concluding the contract and the steps to follow
• Whether a right to cancel applies
• Payment, delivery, and performance arrangements
• The validity period of the offer and prices
• The cost of using the means of distance communication, if applicable
• How the contract will be archived and accessible to the consumer
• The process for correcting any errors before placing the order.

Article 5 – Contract Formation

The contract is concluded when the consumer accepts the offer and meets the stated conditions.

If the consumer accepts the offer electronically, the trader will confirm receipt of the acceptance without delay. Until this confirmation is received, the consumer may cancel the contract.

The trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe website environment.

The trader may check the consumer’s solvency and other relevant information to ensure proper performance of the contract. Where there are legitimate reasons, the trader may refuse an order or attach special conditions.

Article 6 – Right to Cancel

The consumer has the statutory right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire 14 days after:

• In the case of a service contract: the day the contract is concluded.
• In the case of goods: the day on which the consumer (or a third party indicated by them) receives the goods.

During this period, the consumer must handle the goods with care. They may only inspect the goods as they would in a shop.

To exercise the right to cancel, the consumer must inform the trader within 14 days of receipt of the goods or conclusion of the service contract, and return the goods within the following 14 days.

Article 7 – Costs of Cancellation

If the consumer exercises the right to cancel, they will bear the direct cost of returning the goods.

If payment has already been made, the trader will reimburse the consumer within 14 days of receiving the returned goods or evidence of return.

Article 8 – Exclusion of the Right to Cancel

The trader may exclude the right to cancel for certain goods and services, including:

• Goods made to the consumer’s specifications or clearly personalised.
• Goods which are liable to deteriorate or expire rapidly.
• Sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery.
• Newspapers, periodicals, or magazines.
• Digital content supplied other than on a tangible medium, where performance has begun with the consumer’s consent.

Article 9 – Prices

Prices will be as stated at the time of the order, subject to changes required by UK law (e.g., VAT rate changes).

All prices are in pounds sterling (GBP) and exclude VAT unless stated otherwise. VAT will be applied in accordance with UK tax regulations.

Obvious pricing errors do not bind the trader.

Article 10 – Conformity and Warranty

The trader guarantees that the products and services comply with the contract, the stated specifications, reasonable quality and usability requirements, and any applicable UK statutory provisions.

Defects must be reported in writing within 4 weeks of delivery.

The warranty does not apply if:

• The consumer has repaired or altered the product themselves.
• The product has been misused or stored improperly.
• The defect is due to compliance with statutory requirements.

Article 11 – Delivery and Performance

The trader will take the greatest care in fulfilling orders and delivering goods.

Delivery will be made to the address provided by the consumer.

Unless otherwise agreed, delivery will take place within 30 days. If delivery is delayed or impossible, the consumer will be informed and may cancel the contract without charge.

The risk of damage or loss passes to the consumer upon delivery.

Article 12 – Payment

Unless otherwise agreed, payment must be made within 7 working days of the start of the cooling-off period for goods, or within 7 working days of the contract for services.

The consumer must notify the trader immediately of any errors in payment details.

In case of non-payment, the trader may charge reasonable costs, provided these have been communicated in advance.

Article 13 – Complaints Procedure

The trader will handle complaints in accordance with a clear procedure.

Complaints must be submitted within 7 days of the consumer identifying the problem and must include a clear description.

The trader will respond within 14 days. If more time is needed, the consumer will be informed.

If the complaint cannot be resolved, it may be referred to alternative dispute resolution.

Submitting a complaint does not suspend the consumer’s obligations under the contract.

Article 14 – Governing Law

Contracts between the trader and the consumer are governed exclusively by the laws of England and Wales.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.